Take a behind-the-scenes look at the Ski Maintenance Team
Hello!
This is the Ski Maintenance Team. Yes, it’s us who make sure to provide you with the best skiing conditions throughout the winter! Although our role is seasonal, different teams are active during the off-season to prepare for our arrival. Discover the behind-the-scenes of our team!
Essential maintenance
During the summer, our colleagues in Site and Equipment Maintenance take care of our precious groomers. The tracks are removed, and the mechanical and electrical components are thoroughly checked.
Our fleet includes 8 groomers and 1 equipped with an elevated work platform. Each of them goes to the garage for a complete inspection to ensure optimal performance and to be ready to tackle the slopes as soon as the snowflakes begin to fall.
Summer grooming : What is it?
Every winter, our team observes and notes areas that may require special attention for the upcoming seasons. During the summer, we get to work improving the slopes and terrain with an excavator. The goal is to eliminate holes and level the ground, focusing on areas that were identified as critical during the previous ski season. This is what we call summer grooming.
These efforts help reduce the amount of snowmaking required and make it easier to maintain the slopes during the winter. It makes the groomer operators’ work more efficient and ensures the slopes are in excellent condition for skiers.
Summer grooming in action
Summer grooming in action
From mountain biking to skiing
If you are a mountain biker, you’ve probably noticed that some of our bike trails cross with our ski slopes. During the off-season, we need to work on these areas, smoothing them out to welcome the snow. A good example is the lower part of the Sept trail, which crosses the Knowlton! The inclined turns and jumps need to disappear before snowmaking begins.
Our team
Our team consists of about 30 people, including groomer operators, groomer escorts, and snowpark rangers. We are on duty from the end of November until the end of the ski season.
At night, a fully staffed team of 8 people works tirelessly, while during the day, 3 groomers and 4 groomer escorts ensure the slopes remain in perfect condition.
Did you know that the Knowlton is the longest slope to groom during the day? It takes about 30 minutes to provide you with a beautiful corduroy from top to bottom.
Grooming in progress
One of our groomer operator
Training
The burning question: How does one become a groomer operator?
As you can imagine, you don’t learn to drive groomers in school. That’s why we offer in-house trainings. These take place at night, when the slopes are calm and clear. The recruit is first paired with an experienced colleague and takes time to familiarize themselves with the machine.
The first phase of the training is observation. Then, the recruit takes the reins and practices certain maneuvers, always under the supervision of a veteran who accompanies them. The training progresses step by step. Once the recruit passes a final exam, they can begin working at night in closed and secure areas.
The role of our groomer escorts
When we think about slope maintenance, we often think of the groomers, but that’s only part of the picture. The Ski Maintenance Team also includes groomer escorts. These are the employees on ATVs that you often see around the groomers or at the top of slopes when a trail is closed for maintenance. Their role is crucial in ensuring the safety and efficiency of operations on the slopes.
Before a groomer even starts its work, the groomer escorts make sure the slope is closed and that no skiers remain in the area. They patrol the slopes, set up barriers, and install the necessary signage to warn skiers about ongoing maintenance.
Groomer escorts work closely with groomer operators. They guide the groomers and ensure the work goes smoothly. Their vigilance helps maintain a safe environment for the maintenance team and, of course, for skiers once the trail is reopened.
We look forward to seeing you on the slopes and letting you enjoy all the work we’ve done.
A team member in action
A trail closed for maintenance
See you soon on the mountain!
Take a behind-the-scenes look at the Ski Lift Team
Hello!
This is the Ski Lift Team. The days are flying by, and the ski season is approaching! This week, we want to show you everything we’ve done to be ready to welcome you next week.
The Off-Season: A Transition Period
At the mountain, we call the off-season the few weeks between the end of mountain biking activities and the start of the ski season. This period is crucial as it allows all teams to prepare for winter. Our team consists of a large number of seasonal employees, as well as 14 permanent and regular employees who play a key role in the transition between summer and winter.
During the off-season, we prepare a lot of equipment for the ski lifts but also lend a hand to other teams. As you know, it’s a real sprint that begins as soon as the Water Park closes! We mainly support the mountain maintenance team, whose first mission is to dismantle the Water Park. For us, this includes storing trash cans, picnic tables, and lounge chairs. We also take care of closing the Hisséo Adventure Park, cleaning and storing the games, and ensuring everything is winterized for the ski season.
We also collaborate with the industrial maintenance team to support them in maintaining the ski lifts.
But we have spent a good part of the last few weeks training our team and other teams, whether it’s for ATV driving in the mountain, equipment lockout, or confined space work training.
Ski lift training
Operator’s cabin
Recruitment: A Process That Begins in September
Starting in mid-September, we begin recruiting seasonal employees who will join us for the winter. Our team needs more than 200 people to operate the ski lifts. Think about it: the mountain is open 7 days a week, from morning to evening! We divide our days into two shifts, with between 30 and 40 team members present for each shift, totaling about 375 shifts per week, including all permanent, regular, seasonal employees, and managers. To operate the lifts safely, each shift includes inspectors, attendants, operators, pivots, assistant chiefs, chiefs, and trainers.
Fortunately, every fall, we recall our employees from the previous season, and the return rate is impressive: this year, 70% of the team is coming back! That certainly takes some pressure off!
Team Training
All new employees receive theoretical and practical training before the opening. Training also continues with customers once the resort is open. When the season starts, we also conduct individual training sessions on the mountain. In total, the team benefits from approximately 1,000 hours of training each year!
Ski lift training
Ski lift training
Welcome Day
By the time you read this, the ski lift team will be in the final stretch, and recruitment will be coming to an end! Last Saturday, we held the welcome day for our 200 seasonal employees. It was an opportunity to explain the season’s schedule, discuss new features at the resort, and continue their training. It was also during this day that they received their mountain-branded clothing!
Final Preparations
Our small team of regular employees is now installing the boarding and disembarking platforms, making necessary repairs, and preparing the lift lines. Day 1 of the 2024-25 season is fast approaching!
We look forward to welcoming you back to the mountain this winter.
A team member in action
A team member in action
See you soon on the mountain!
Take a behind-the-scenes look at the team at the Snowmaking Factory
Hello!
This is the team at the Snowmaking Factory. We are eagerly awaiting the start of the ski season, and the countdown to snowmaking has begun! In fact, the team is on standby, ready to jump into action as soon as the weather allows.
Makers of Your Winter
Snowmaking is an integral part of mountain history. In recent years, we have invested heavily in developing a snowmaking infrastructure that is nothing short of impressive! With 99 state-of-the-art fan guns and around 1,500 snow guns spread across all mountainsides, our team at the Snowmaking Factory has an important job ahead to get everything ready.
Some of our snow guns spread over the 7 mountainsides
Next-generation fan gun
The new next-generation fan guns you see on the Coupe du monde, Knowlton, lower Brome, and Bromont slopes are valuable assets. They are automated, allowing us to start them remotely from our control room. To give you an idea, automating the network reduces the Snowmaking Factory’s start-up time by 50%! The technology in these guns also enables us to make snow even at marginal temperatures.
Three Key Elements for Snowmaking
At this time of year, we begin closely monitoring various weather models. What are we looking for? Temperature, wind forecasts, and humidity levels.
The ideal temperature for snowmaking is -8 degrees Celsius, with humidity below 70%. In fact, the lower the humidity, the better the conditions for snow production.
We also keep an eye on wind conditions, because, as you might guess, we want the snow to fall on the slopes rather than being carried away. Did you know that warm winds are extremely harmful to snow? They cause it to melt even faster than rain!
Before the Launch of the Snowmaking Factory
As soon as the ski season wraps up in April 2024, the team gets to work preparing for the 2024-2025 season. During the fall, we conduct tests on the network to check water and air pressure to prevent leaks. As soon as a leak is detected, it is promptly repaired.
Snowmaking test in October 2024
Snowmaking test in October 2024
The snowmaking profession: a unique role on the mountain!
Internally, we refer to our snowmaking crew as “neigistes”—a term that perfectly captures their role! Our team consists of 12 daytime snowmakers and 12 nighttime snowmakers who alternate on 12-hour shifts. An operator joins them for each shift to control the flow of water and air. Once snow production begins, these two teams work non-stop, 24/7, until the snowmaking is complete.
Snow guns operation during the first snowmaking phase of the 23-24 season
The “neigistes” during the first phase of snowmaking for the 2023-2024 season
We are also preparing to welcome back our former snowmakers who return each winter, as well as to train the new members of the team.
In the coming weeks, they will learn how to navigate the mountain on ATVs, connect hoses to the snow guns, and safely start and operate them. They will also learn to observe crucial elements during snowmaking, such as ensuring that the snow guns don’t freeze and monitoring the winds to make sure that the snow falls in the right places.
First snowmaking phase
Excitement is in the air as we approach the first snowmaking phase! As soon as Halloween arrives, we are ready to get started. We regularly monitor the weather to catch the first snow window. Ideally, we’ll need at least 24 hours of cold temperatures to get the machine running.
Can you feel winter approaching too?
See you soon on the mountain!
Take a behind-the-scenes look at the Patrol team
Hello!
This is the Patrol Team. You may think that our team is only active during the ski season, but think again! Throughout the fall, our patrollers, both new and experienced, undergo training and perform many tasks before skiers can hit the slopes safely.
Recruitment and training of new recruits
Recruiting our future patrollers starts well before winter. As early as spring, we organize an open house for potential candidates. The first part of the day allows interested individuals to learn about the patroller role, the required training, and the necessary skills.
The second part is a skiing test where we assess their level to ensure they can intervene, with or without a sled, on all the mountain’s slopes, regardless of the conditions.
Chairlift evacuation training
First aid training
At the end of summer, we contact our veterans and assess recruitment needs. New patrollers who secure the position will first undergo specific training in chairlift evacuation, tailored to our installations and equipment.
They will then complete 60 hours of first aid training on the mountain, enabling them to earn their alpine patroller certification.
In total, new recruits accumulate nearly 80 hours of training before even putting on their ski boots!
Requalification of veterans
As for our veteran patrollers, they don’t rest during the off-season. They must renew certifications for first aid and chairlift evacuation training. Some of them also undergo specialized training for gondola evacuation.
Gondola evacuation training
We also offer dispatcher training, which is for our call center. This ensures smooth communication, efficient team logistics, and optimal coordination of operations during the 14 shifts each week.
Preparations for the season
Within our team of nearly 190 people, we are fortunate to have year-round permanent employees. Their tasks are varied! From May to October, they ensure the safety of the mountain bike trails. Once the bike season ends, they remain on duty to assist in hiking trails or for Enduro bikers on our network.
Patroller in hiking trail
Mountain signage verification
In the fall, they prepare and inspect all the equipment needed for the upcoming ski season: sleds, first aid kits, trailers, ropes, evacuation gear, etc.
Did you know they also inspect the 416 protective pads spread across the mountain? Later, they check the signage on the mountain and lend a hand to other teams.
Continuous training
Even once winter has arrived, our patrollers continue training to be ready for a variety of situations: driving a double sled, rappelling, using the stretcher for ravines, handling the evacuation rifle, and much more.
The commitment of our team
Beyond the technical tasks and training, what truly strengthens our team of patrollers is their passion for the mountain and their dedication to skier safety. A good patroller is above all an active person, passionate about skiing, who loves working outdoors and in a team. Altruistic, helpful, and resourceful, they put the well-being of others at the heart of their work and know how to act efficiently in all situations, whether it’s a minor incident or a more complex emergency.
Thanks to this rigorous preparation and our year-round commitment, we are ready to ensure your safety on the mountain, so you can fully enjoy every run.
The Patrol Team is fully staffed for the upcoming ski season. Check out the available jobs at the mountain!
See you soon on the mountain!
Take a behind-the-scenes look at the mountain maintenance team
Hello!
This is the mountain maintenance team. The Fabrique de neige will be up and running in less than 3 months, and until then, every day counts! Our mission? To transform the Water Park into a ski resort ready to welcome you.
From Water Park to Ski Resort
As soon as the pools empty, our team springs into action. Just imagine: everything you’ve seen on the site this summer has to go, so that the plateau is ready for the first phase of snowmaking at Versant du Village. This year, the team had a week to pack away 550 picnic tables and remove everything on the future lift lines : the shade sails on the main plateau, the food outlets, the water games, and empty out the Dairy Bar of all its equipment!
Two team members are getting ready to remove a palm tree.
550 picnic tables have been stored for the winter.
But that’s not all. We also have to remove the palm trees and move the pop-up boutique from the St-Hyacinthe slope. The queues at the entrance to the Water Park are also being removed because this passage will become the access point to the Repair shop and the Ticket Office in the winter.
Everything has to be carefully planned and executed in a specific order to ensure smooth coordination among the teams. Here, planning becomes essential!
Behind-the-scenes preparations for Après-Ski shows
Once the main plateau is cleared and the Water Park installations are gone, it’s really time to think about winter. Do you see where the outdoor stage for the Après-Ski shows is usually set up? At the bottom of the Cowansville slope? It will be set up once the snowmaking on the plateau is complete. To prepare for its setup and ensure its stability throughout the winter, we’ll place concrete blocks in the right spots this fall, which will then be covered with snow. Using GPS points recorded by the team, we’ll locate these blocks under the snow to serve as the base for the stage. Additionally, in the fall, we bury pipes to run the electrical cables that will power the stage and the control room. This way, we avoid having to dig trenches once the plateau is snow-covered.
Preserving the Summer Site
In the coming days, we will also install a massive 16-foot snow fence between the lagoon and the Mont Soleil lift. In the summer, there’s a staircase in this spot leading down to the wave pool. When we begin snowmaking on this slope, the height created between the ski run and the building housing the Ticket Office is quite impressive. The fence is designed to ensure the safety of skiers on Mont Soleil.
We will also place large wooden logs around the basins to protect the concrete from snow groomer traffic. This way, when the snow melts, the logs will guide the groomers and protect the infrastructure.
These details may go unnoticed by skiers, but they make all the difference for the maintenance and safety of the facilities.
A sustainable commitment: planting trees to preserve the mountain
This fall, no fewer than 1,000 trees will be planted on the mountain! This project requires significant logistical effort and also involves part of our team. Additionally, we have relocated 150 maples to provide them with an optimal growth space and contribute to the preservation of the mountain.
1,000 trees will be planted throughout the fall.
Planting on the Versant des Épinettes.
Regular maintenance and ongoing improvements
And that’s not all! Amidst the major transformation operations, we also carry out regular maintenance of the site. For example, last week, we demolished the Dairy Bar, which will be replaced by the next summer season. These tasks are crucial for maintaining the quality of our facilities.
Demolition of the Dairy Bar.
Our work is far from over, but every day brings us a little closer to the start of ski season. And that’s really motivating!