Policies and
General Terms

In response to the COVID-19 situation, Bromont, montagne d’expériences has introduced a program to reassure customers wishing to take advantage of the best rates for the 2022–23 ski season.

The Guaranteed Season program offers all eligible season pass holders who prefer not to ski during the 2021–22 season, whatever the reason, the option to:

• Postpone their pass to the 2023–24 season at no additional cost and with no rate increase;
  OR
• Request a full refund of their pass.

Eligibility

To be eligible, you must:

• Have purchased a 2022–23 season pass before the opening of the season.
• Not have used your pass for any lift or gondola ride during fall 2022.
• Not have used your pass in any way before the opening of the season.
• Not having made a request for postponement for the season 2021-2022.

Cost

The program is free and is available to all customers who have purchased a 2022-2023 season pass. You must fill out the form on our website before the opening of the season.

Postponement: Terms and Conditions

• The postponement request must be made between October 1, 2022, and the day before the opening of the ski season, by the pass holder. An online form will be available.
• A postponed pass cannot be transferred to another person.
• If the 2023–24 season pass rate is higher, the purchaser will not have to pay the difference.
• The season pass must not have been used.
• The “Bring a Friend” discount or other benefits must not have been used.
• Postponement is available for any type of season pass.
• Season pass deferral must be in the same category. Proof of age and/or student status will be required for the 2022-2023 season.
  No refund.
• The deferred season pass will be valid strictly for the 2023-2024 regular season (starting mid-November / early December). If the season pass holder wishes to ski in the spring of 2023, he will have to pay the difference between the regular 2023-2024 rate and the price paid for the 2022-2023 pass.
• All applications under this program are irreversible once processed.

Refund: Terms and Conditions

• The refund request must be made between October 1, 2022, and the day before the opening of the ski season, by the person who paid for the pass. In the case of a group 4+ purchase, the refund request must be made by the season pass holder. An online form will be available.
• The season pass must not have been used.
• The “Bring a Friend” discount or other benefits must not have been used.
• Refunds are available for any type of season pass.

*Anyone who has applied for a deferral or refund for their 2022-2023 season pass will not be able to obtain a new one once the situation is restored.

Customers may apply the value of a single-day ticket to the purchase of a season pass, subject to certain conditions.

Skiing

To obtain a credit, the season pass purchased must be in the same category as the single-day ticket. E.g., a day skiing ticket cannot be credited toward a 7-Night pass.

If the desired season pass is in a different category from the single-day ticket, a discount will be offered on the price of the single-day ticket and the full price will be charged for the season pass.

The pass must be purchased on the same day the ticket is used.

Water Park and Mountain Activities

To obtain credit, the customer must go to the Customer Service counter on the day of their visit, wearing their wristband. They will be asked to show proof of purchase.

Mountain Biking

To obtain a credit, the customer must go to the Customer Service counter on the day of their visit, with their ticket and proof of purchase.

A person can request a credit on their season pass if:

• A medical reason prevents him from continuing his season.
• If they move out of the province.

In the case of a medical reason, the season pass holder must provide a dated doctor’s note attesting to his or her inability to practice a snow sport.

In the case of a move, the season pass holder must provide dated proof of out-of-province relocation (e.g., lease, proof of employment transfer).

By completing the form, the applicant agrees to provide the required documentation and accepts all terms and conditions of this credit application program.

Conditions

• All requests must be made by the holder of the season pass.
• The completed form must be submitted before the end of the season pass validity.
• Acceptance or rejection of the request is at the sole discretion of management. A reasonable time for processing the request is to be expected (min. 15 working days). This delay applies from the receipt of the required information and/or documents.
• The amount credited is calculated according to the use of the season pass.
• A $30 administrative fee applies.
• The credit is issued on a gift card valid on all Bromont, montagne d’expériences products if the amount is less than $600. If the amount is more than $600, a refund is made on a credit card.
• The applicant can retrieve the gift card by going to Customer Service during business hours.
• A mailing service is available. Charges apply.
• All applications to this program are irreversible once processed.

A customer who is not satisfied with the ski conditions may request a ticket of the same value for a future visit during the same season.

Eligibility

• Hold a ski ticket for the day of the request.
• Formulate the request within half an hour of arrival or after a descent by going to Customer Service.

Thunderstorms

In the event of a thunderstorm, all activities at the resort will cease for a minimum of 30 minutes after each thunderclap. No compensation measures are offered.

Ski lift stoppage

In the event of momentary stoppage of a chair or gondola lift, users may be offered compensation depending on the length of the service interruption. Teams on site will determine whether compensation is warranted and decide what type should be offered, if applicable.

Full closing

If imminent full closing of the resort is announced, provision is made for compensation based on the use of the single-day ticket. Users must go to the Customer Service counter to request compensation, if applicable.

Partial closing

In the event of partial closing of the resort, no compensation measures are offered.

Early closing

If early closing of the resort is announced, no day ticket refund is offered. A discount may be offered on the price of a future visit, if the ticket is purchased on the same day as the closing.

Exception: The holder of a ticket purchased online, upon learning of an early closing, may request a refund of that ticket in exchange for a discounted onsite ticket valid for that day.

The station will honour the value of an unused ticket from the previous season for a ticket of the same length and category from the current season. However, the customer must pay the difference in price, if applicable.

A free ticket is offered to the companion of a person with reduced mobility with the purchase of a day ticket at a regular price.

General terms and conditions

• Ski tickets are not included, except for initiation plans.
• All prices are per person.
• A minimum number of registrations is required for the program to be offered.
• Taxes are not included in the prices indicated. Rates are valid for the 2022-2023 season.
• Payment will be required upon reservation.
• Our tickets and season passes are now issued on online reloadable cards. A refundable deposit of $5 (GST and PST not applicable) will be added on each season pass or ticket purchased.

For all the details concerning the general conditions and postponement policy (private lessons, initiation, packages, camps, special programs, and 8 or 11 week programs) click here

All mountain users must approve the General Conditions.